A few questions we get asked
If you have other questions, give us a call. We’ll answer them with no sales pitch.
Yes, you can try MyTimesheets by requesting a free trial.
The trial provides access to all features and comes preloaded with demo data, which you can remove at any point.
Yes! You can access MyTimesheets from any device. That includes mobile devices, computers, laptops, iPads, and tablets.
Yes, we have Android and iOS apps. We also have an offline app for Mac and Windows devices. Our mobile apps can log GPS locations and take photos if you need that functionality.
MyTimesheets is perfect for offline use. You can enter timesheets almost anywhere. If you don’t have an internet connection, the app will send your data when you return to a covered area. This makes it ideal for orchards, farms, and remote locations.
MyTimesheets officially supports Internet Explorer 9+ as well as more recent versions of Mozilla Firefox, Google Chrome, Edge and Safari. Our preferred browser is Chrome. We also support offline mobile apps for iOS and Android.
Your data is safely stored in our secure data centers provided by Microsoft Azure and Amazon S3. We protect your data with a firewall and back it up daily. Access to your MyTimesheets account is secured with an encrypted communication channel and secure certificates.
Our users’ data is hosted by Amazon Web Services and Microsoft Azure. It is physically located in Sydney, Australia, and in the United States for our New Zealand and non-New Zealand customers, respectively. We also hold backups at other secure data centres in the United States, New Zealand, and Australia.
Absolutely. If you need your data removed from our servers, please submit a request to [email protected] and our support team will be happy to assist. We can also send you a copy of your data before removing it if necessary.
The list is constantly being updated and the current options can be viewed on our home page. However, if your payroll or job costing system is not included in the list, send us a message and we can probably include it fairly quickly.
Yes. The system can deactivate or reactivate any employee as needed. MyTimesheets also backs up each employee’s information, so when you reactivate an account, you don’t need to re-enter employee data.
Yes. MyTimesheets automatically detects the users timezone when they log in. All entries are recorded using local dates and times. Reports and exports can optionally consolidate entries to match a common working date and time.
MyTimesheets mobile app requires at least iOS 9.0 or Android 4.0.3 to run most of its functionality.
If you wish to capture photos, you will require at least iOS 11 or Android 4.0.3, as the camera is not fully supported on earlier versions of iOS.
We offer live chat, phone, and email support.
No we do not store your credit card information. Your credit card data is processed by third-party payment services (PayPal and Stripe) that follow very strict data security standards.