In this post we cover the 5 keys things to consider when looking to select a time & attendance or payroll service provider.
- Know why you are changing and what outcomes you want — Write it down.Before you even start talking to any vendors take the time to work out why you are changing, what are the key features and/or benefits you are looking for, what is your timeframe, have you got the resources to make the change, what is your budget (don’t disclose this). Create a checklist of these things and make sure each vendor will get you to where you want to go.
- Avoid the Smoke and MirrorsJust because a provider has a flash website, big marketing budget, is flavour of the month or has a high profile it doesn’t mean their product will match. This is a decision which will impact every person on your payroll so near enough is not good enough! Do your Due Diligence.
- Show Me Don’t Tell MeThere are plenty of good sales people out there who will tell you “of course it can do X” Changing payroll system impacts every person in the company so you need to be very confident the system will do what you need and you need to be shown this. Also, does it feel intuitive, is there a simple flow, will you get the reports and exports you need.
Does it meet all the requirement of the Holidays Act and Employment Relations Act (record keeping, in order to verify data such as leave, will become a big thing in coming years)
- Trust is the key — what is the providers track record How long have they been in the market. How big is their client base. Do they have clients (which they will disclose) who are in your industry. Can you get access to a trial account.
- Can I deal with a human?This is a big consideration. Payroll is about people and getting timely support is critical. There is a trend to reduce support and training services and make all communication online via email or messaging. This is particularly true if the system is supported offshore. Payroll is too important and can’t wait, so having access to free phone support is critical. Ask if you can speak to an existing client to see what the support and training is like.
There are many other considerations when it comes to implementing a new payroll but following these 5 simple rules are a good start.
If you have any questions about upgrading your time & attendance or payroll systems, click here to ask us anything